Privacy Policy

Introduction

Bloc Digital Ltd, operating the https://bloc.digital/ website is committed to protecting the privacy of its users. The following privacy policy outlines the types of personal information we collect, how we use it, and the choices you have regarding your information.

Bloc Digital Ltd may change this policy occasionally by updating the content within this page, so we advise you to check this page to ensure that you are happy with any changes we make, this policy also includes opt-out information (See section 10).

Effective Date: 03/06/2024

1. What Information We Collect

a. Personal Information

We may collect personal information if you provide us with data voluntarily, such as your name, email address, company name, job title, phone number, and any other information you provide.
We may collect personal information when you decide to onboard which is safely secured in our CRM system (See section 3).
We may collect personal information if you subscribe to future newsletters, email marketing, participate in surveys or promotions, or otherwise interact with our customer service teams and decide to provide personal information.

b. Automatically Collected Information

We may automatically collect certain information about your device and usage of our services, including your IP address, browser type, operating system, and browsing activities. This is a common practice for websites operating with cookies and better allows us to make future website amends to improve your overall experience whilst exploring our products and services.
We may use cookies, web beacons, and similar tracking technologies to collect this information, such as Google Analytics 4 (GA4).

c. How we collect your information

We may collect your data via website visits (IP address, browser type, operating system, and browsing activities).
We may collect your data via email.
We may collect your information via phone calls.
We may collect your information via face-to-face interactions.

2. How We Use Your Information

To Provide Services: We may use your personal information to deliver the services you request, process transactions, and communicate with you about your account.
Improving User Experience: We may use collected information to analyse trends, track user activities, and improve the functionality and usability of our website and services.
Marketing Communications: With your consent, we may send you promotional emails about our products, services, and special offers. You may opt out of these communications anytime (See section 10).

3. Where We Store Your Information

Internal record keeping: Your information may be stored securely via our Database and CRM systems.
Data Security: We are Cyber Essential and Cyber Essential Plus Certified to mitigate the risk from common cyber threats.

4. Compliance with the General Data Protection Regulation (GDPR)

Bloc Digital Ltd and Bloc Digital Inc. are committed to ensuring the protection and privacy of personal data in accordance with the General Data Protection Regulation (GDPR) (Data Protection Act 2018), The Federal Trade Commission (FTC) Regulations, The California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) and other applicable data protection laws across the European Union (EU) the European Economic Area (EEA) and the United States (US).

You may receive contact from us depending on any of the following:

We have a vital interest.
We have a legitimate interest.
We have been given your consent.
We have a contractual obligation.
We have a legal obligation.
We need it to perform a public task.

You can remove your consent by opting out at any time. (See section 10).

5. Your Data Protection Rights

Under the data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or you, in certain circumstances.
You are not required to pay any charge for exercising your rights if you make a request.

6. Cookies

This site uses Google Analytics 4 (GA4), one of the most widespread and trusted analytics solutions on the web, to understand how you use the site and ways that we can improve your experience.

These cookies may track things such as how long you spend on the site and the pages you visit so we can continue to produce engaging content.
For more information on Google Analytics, see the official Google Analytics Global Terms of Service page.

7. Contact Forms and Requests

We may use the information we receive such as your email address or phone number to communicate directly with you.

We may send you service-specific promotions and special offers.
We do not share this data with any third parties.

8. Links to Other Websites and Services

We are not responsible for the practices employed by websites or services which are linked to our website or apps, including the information or content contained within any third-party channels away from Bloc Digital Ltd or Bloc Digital Inc.

Please remember that when you use a link to go to another website or service, our privacy policy does not apply to third-party websites or services.
You're browsing and interaction on any third-party website or service are subject to that third party's own rules and policies.
If you are using a third-party website or service (like Facebook, Google Groups, or an external chatroom) and you allow such third-party access to your user content, you do so at your own risk.

9. Children's Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children. If you are a parent or guardian and become aware that your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information from our systems.

10. Opt-Out of Contact

We respect your privacy and data security and will not pass on or sell your details to any third parties. However, we might use the information you provide to us to communicate with you directly via phone call or email. You have the right to opt-out at any time and can do so by emailing us, calling us, or writing to us.

Google may use cookies to serve ads based on a user's previous visits to our website or other websites.

Google's use of advertising cookies enables it and its partners to serve ads to your users based on their visits to your sites and/or other sites on the Internet.
Users may opt out of personalised advertising by visiting Ads Settings in Google Help.

11. How to Make A Complaint

If you have any concerns about our use of your personal information, you can make a complaint to us at general@bloc-digital.com